Shipping policy

NAJAH SPECIALTIES SHIPPING POLICY

Effective Date: October 7, 2026

Thank you for shopping with Najah Specialties. We take pride in carefully preparing and packaging each order. Please review the following information regarding processing, shipping, delivery, and order-related concerns.

Order Processing

Most in-stock orders are processed within 2–5 business days, excluding weekends and holidays.

Handmade, hand-painted, personalized, customized, or made-to-order products may require additional processing time. When additional production time is required, an estimated timeframe may be provided in the product description or communicated to the customer.

Processing time is separate from shipping/transit time.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on the products ordered, package size or weight, shipping destination, and available shipping method.

Any free-shipping promotions will be subject to the terms displayed at the time of purchase.

Estimated Delivery

Once an order has been processed and shipped, delivery times depend on the shipping method and carrier selected.

Delivery dates provided at checkout or by a shipping carrier are estimates and are not guaranteed, unless a specific service expressly provides a delivery guarantee.

Carrier delays, severe weather, holidays, high shipping volumes, and other circumstances outside the reasonable control of Najah Specialties may affect delivery times.

Tracking Information

When tracking is available, customers will receive shipping confirmation and tracking information using the email address or contact information provided with the order.

Please allow time for the carrier's tracking system to update after receiving your shipping notification.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error, please contact Najah Specialties as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment or has been shipped.

If an order is returned to Najah Specialties because an incorrect or incomplete address was provided by the customer, the customer may be responsible for additional shipping costs to have the package resent.

Lost, Missing or Delayed Packages

If tracking shows that a package is still in transit but appears significantly delayed, please contact the shipping carrier and Najah Specialties so that the issue can be reviewed.

If tracking shows an order as delivered but you cannot locate the package, please first check the delivery area, household members, neighbors when appropriate, and the shipping carrier.

Najah Specialties will make reasonable efforts to assist with legitimate shipping concerns. However, we cannot guarantee replacement or reimbursement for packages confirmed as properly delivered to the shipping address provided by the customer, except where required by applicable law.

Damaged Packages or Products

If your order arrives damaged, please contact Najah Specialties within 3 days of delivery.

Please provide:

Your name and order number
A description of the problem
Clear photographs of the damaged product
Photographs of the shipping packaging when applicable

Please retain the damaged product and packaging until your claim has been reviewed.

Verified damaged, defective, or incorrect merchandise may qualify for a replacement or refund according to our Return & Refund Policy.

Incorrect Items

If Najah Specialties sends you an incorrect product, please contact us within 3 days of delivery.

We will review the issue and, when verified, make reasonable arrangements to correct the order at no additional shipping cost to the customer.

Returned Packages

Packages returned to Najah Specialties because of an incorrect address, incomplete address, refusal of delivery, or failure to retrieve the package may require additional shipping charges before being resent.

If a refund is approved instead, original shipping charges may be non-refundable except where required by law or when the return resulted from an error by Najah Specialties.

International Shipping

When international shipping is offered, customers are responsible for ensuring that the products they purchase can legally be imported into the destination country.

International orders may be subject to customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by the destination country or carrier. Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in Najah Specialties' product or shipping prices.

International shipments may also experience customs-related delays that are outside our control.

Custom & Handmade Orders

Please remember that handmade, hand-painted, personalized, and custom merchandise may take longer to prepare than standard in-stock merchandise.

Estimated production or processing times for these products will be communicated when appropriate. Please consider both the production time and shipping time when ordering custom products for a specific date or event.

Shipping & Return Costs

Customers are responsible for return shipping costs for ordinary eligible returns, such as a change of mind, incorrect size selection, or personal preference.

Najah Specialties will cover reasonable return or replacement shipping costs when we verify that an incorrect, defective, or damaged item was received.

Please see our Return & Refund Policy for complete return eligibility requirements.